Product-view tracking
The chat widget records the products and pages a shopper viewed in a session, together with the campaign that brought them.
Feature · Recovery
Bring back shoppers who were just browsing.
When a known shopper looks at products but leaves without adding to cart, Zubby can send a short, personal follow-up about what they viewed. Consent, suppression and frequency rules are applied before anything is sent.
Plans from $49/month. Try Growth for 14 days.
Included in every plan.
What it does
Browse abandonment is product interest without a cart: a shopper views a product, maybe a few, then leaves. Zubby records which products were viewed in the session and, for shoppers you are allowed to contact, starts a follow-up.
Because browsing is a lighter signal than a full cart, keep these messages helpful and infrequent: a reminder, a relevant recommendation, or an answer to a likely question.
Capabilities
What you get
Personal follow-up
Messages mention the products the shopper looked at and are written in your brand voice.
Consent built in
Only reachable, consented shoppers are contacted, and unsubscribes and suppression lists are respected.
Results in your dashboard
See sends, clicks and the orders that followed alongside your other recovery results.
How to get started
Turn it on
Enable browse recovery and set who is eligible and how often a shopper can be contacted.
Review the message
Preview the copy for a few real products and check prices, links and tone.
Watch the results
Compare browse recovery with cart recovery and adjust timing and offers.
Good to know
- Only shoppers you can identify and are allowed to contact receive messages.
- Use a softer tone and a lower frequency than cart recovery.
- You are responsible for consent wording and marketing rules in your markets.
Frequently asked questions
Who receives a browse abandonment message?
Shoppers you can reach and who have agreed to hear from you: someone who signed in, shared an email in chat, or is already a customer. Anonymous visitors are not emailed, and unsubscribed or suppressed shoppers are skipped.
What does the message say?
It refers to the products the shopper looked at, in your brand voice, and can include a recommendation or an offer you have approved.
How is it different from cart recovery?
Cart recovery follows up on items added to the cart. Browse abandonment follows up on product interest earlier in the journey, so it usually works best as a lighter touch.
Which channels can I use?
Email on every plan, and web push in journeys from Growth. SMS and WhatsApp steps are available on Pro.
Keep exploring
Try it on your store
See Zubby answer from your own catalog.
Start the 14-day Growth trial, connect your WooCommerce store, and read real shopper conversations before you open the assistant to all traffic.