Compare Zubby AI and Klaviyo using official documentation on pricing, store connections, AI, recovery and channels. Check the exact platform, plan and approval requirements for your store.
Zubby availability: WooCommerce is available now. Custom API requires Pro or above. New Shopify connections are coming soon; existing connections retain supported service.
Growth from $49/month.
| Topic | Zubby AI | Klaviyo |
|---|---|---|
| Pricing model | Flat monthly plans: Growth $49 with 300 AI conversations, Pro $149 with 1,000, Enterprise custom. Optional, approved capacity packs cost $49 per 400 on Freemius-billed stores. Packs are separate purchases; there is no automatic overflow billing. | Customer Agent starts at US$50/month for up to 75 resolved shopper-initiated conversations. Email and SMS consumption are separately charged; flexible overages or automatic upgrades apply. Check current calculator terms.Checked October 24, 2026Source: help.klaviyo.com/hc/en-us/articles/115000976672 (opens in a new tab) |
| Trial | 14-day trial on Growth. Freemius trials include 100 conversations total. Shopify shows its own trial terms. Free plan: 50 chat conversations a month. | Customer Agent trial availability is documented. Duration, card requirements and conversation allowance were not verified; check Klaviyo. Automatic website sync requires a paid subscription.Checked October 24, 2026Source: help.klaviyo.com/hc/en-us/articles/45985054509467 (opens in a new tab) |
| Store platforms | WooCommerce plugin and custom or headless stores through the REST API (Pro). Shopify is coming soon. | Shopify Customer Hub and WooCommerce Customer Hub with optional Customer Agent web chat are documented. WooCommerce has limitations for loyalty, subscription, third-party tracking and returns extensions; full AI skill parity is not established.Checked October 24, 2026Source: help.klaviyo.com/hc/en-us/articles/47792369863451 (opens in a new tab) |
| AI agent | AI sales agent that searches, compares and recommends products, supports cart actions through compatible storefront adapters, checks synchronized stock, and answers order and policy questions, with human handoff. | Customer Agent handles shopper questions, recommendations, order tracking, returns and exchanges, order edits, subscriptions and handoff, subject to connected tools and setup. This general list is not a per-platform entitlement.Checked October 24, 2026Source: help.klaviyo.com/hc/en-us/articles/37659268052635 (opens in a new tab) |
| Cart recovery | Cart, checkout and browse abandonment journeys by email and web push on Growth; SMS and WhatsApp steps on Pro. | Klaviyo marketing flows support abandoned carts. WooCommerce flows can use Started Checkout or Added to Cart triggers. This does not establish every recovery action inside Customer Agent; permission and plan limits apply.Checked October 24, 2026Source: help.klaviyo.com/hc/en-us/articles/360034500652 (opens in a new tab) |
| Channels | Website chat on every paid plan. Messaging channels on Pro need connected customer-owned accounts and provider permissions. Instagram DMs and Facebook Messenger are rolling out and need Meta approval; check current readiness before launch. | English help updated October 23, 2026 lists Customer Agent on web chat, inbound email, SMS and WhatsApp, configured separately. Older translated pages lag; sender, plan and Meta requirements apply.Checked October 24, 2026Source: help.klaviyo.com/hc/en-us/articles/37659268052635 (opens in a new tab) |
Klaviyo
Customer Agent handles shopper questions, recommendations, order tracking, returns and exchanges, order edits, subscriptions and handoff, subject to connected tools and setup. This general list is not a per-platform entitlement.
Choose Klaviyo if its documented capabilities fit your store, and a controlled trial confirms the required platform, channel and total billing scope.
Zubby AI
Zubby assists shoppers in your storefront: it answers product questions from your catalog, recommends and compares products, supports platform-dependent cart actions and recovery, and hands complex conversations to your team.
Choose Zubby AI if your priority is converting shoppers while they are on your store, with an AI agent that answers questions, recommends products and adds to cart, and you want leads and events to flow into Klaviyo.
Connect WooCommerce, or send catalog and orders from a custom or headless store through the REST API on Pro.
A storefront AI sales agent that searches, compares and recommends products, uses supported storefront cart adapters, checks synchronized stock, and answers order-status and policy questions.
Cart, checkout and browse recovery, plus journeys for back in stock, price drops, post-purchase follow-up, replenishment, birthdays and win-back.
Replies in the shopper's language, with the chat interface translated into 25 languages.
Handoff to your team in the Zubby inbox, or to Zendesk and Gorgias with the transcript and order context.
Growth at $49 per month with 300 AI conversations; Pro at $149 with 1,000. The Growth plan has a 14-day trial.
Customer Agent starts at US$50/month for up to 75 resolved shopper-initiated conversations. Email and SMS consumption are separately charged; flexible overages or automatic upgrades apply. Check current calculator terms.
Shopify Customer Hub and WooCommerce Customer Hub with optional Customer Agent web chat are documented. WooCommerce has limitations for loyalty, subscription, third-party tracking and returns extensions; full AI skill parity is not established.
Use the same synthetic product, stock, order and policy questions. Check permissions, human handoff, platform-specific actions, provider costs and total usage charges. A vendor feature description is not a hands-on test or evidence of revenue lift.
Start the 14-day Growth trial, connect your WooCommerce store, and run the same shopper questions through both products.