Compare Zubby AI and Tidio using official documentation on pricing, store connections, AI, recovery and channels. Check the exact platform, plan and approval requirements for your store.
Zubby availability: WooCommerce is available now. Custom API requires Pro or above. New Shopify connections are coming soon; existing connections retain supported service.
Growth from $49/month.
| Topic | Zubby AI | Tidio |
|---|---|---|
| Pricing model | Flat monthly plans: Growth $49 with 300 AI conversations, Pro $149 with 1,000, Enterprise custom. Optional, approved capacity packs cost $49 per 400 on Freemius-billed stores. Packs are separate purchases; there is no automatic overflow billing. | Official FAQ lists Starter at US$24.17/month and Growth at US$49.17/month billed annually. Lyro has a separate AI conversation quota. Check current Lyro pricing and billing basis; initial free AI conversations are not a recurring monthly allowance.Checked October 24, 2026Source: tidio.com/faq (opens in a new tab)Source: tidio.com/pricing (opens in a new tab) |
| Trial | 14-day trial on Growth. Freemius trials include 100 conversations total. Shopify shows its own trial terms. Free plan: 50 chat conversations a month. | 7-day premium trial, with no credit card required. A free basic plan remains afterwards; trial and plan quotas apply.Checked October 24, 2026Source: help.tidio.com/hc/en-us/articles/5423133940764-The-Tidio-trial-version (opens in a new tab) |
| Store platforms | WooCommerce plugin and custom or headless stores through the REST API (Pro). Shopify is coming soon. | Lyro recommendation catalog inputs include Shopify, WooCommerce, API and a GMC-compliant XML feed. Recommendation input breadth does not establish native order-action parity.Checked October 24, 2026Source: updates.tidio.com/en/lyro-ai-upload-product-feed-from-any-store (opens in a new tab) |
| AI agent | AI sales agent that searches, compares and recommends products, supports cart actions through compatible storefront adapters, checks synchronized stock, and answers order and policy questions, with human handoff. | Lyro Smart Actions cover order status, shipping-address changes and stock checks through connected APIs. Separately, product recommendations support WooCommerce and other catalog inputs. These sources establish different capabilities, not universal platform parity.Checked October 24, 2026Source: tidio.com/ai-agent/lyro-actions (opens in a new tab)Source: tidio.com/ai-agent/product-recommendations (opens in a new tab) |
| Cart recovery | Cart, checkout and browse abandonment journeys by email and web push on Growth; SMS and WhatsApp steps on Pro. | Current Tidio Editions advertises proactive selling, dropped-checkout recovery and upsell detection. Plan and platform eligibility need confirmation. Conflicting release material means platform-specific add-to-cart parity is not asserted here.Checked October 24, 2026Source: tidio.com/editions (opens in a new tab) |
| Channels | Website chat on every paid plan. Messaging channels on Pro need connected customer-owned accounts and provider permissions. Instagram DMs and Facebook Messenger are rolling out and need Meta approval; check current readiness before launch. | Tidio helpdesk handles live chat, email tickets, Messenger, Instagram and WhatsApp. Human-handled conversation limits are separate from Lyro and Flows quotas; this does not establish every Lyro skill on every channel.Checked October 24, 2026Source: help.tidio.com/hc/en-us/articles/11874534946460-The-monthly-conversations-limit (opens in a new tab) |
Tidio
Lyro Smart Actions cover order status, shipping-address changes and stock checks through connected APIs. Separately, product recommendations support WooCommerce and other catalog inputs. These sources establish different capabilities, not universal platform parity.
Choose Tidio if its documented capabilities fit your store, and a controlled trial confirms the required platform, channel and total billing scope.
Zubby AI
Zubby assists shoppers in your storefront: it answers product questions from your catalog, recommends and compares products, supports platform-dependent cart actions and recovery, and hands complex conversations to your team.
Choose Zubby AI if you use WooCommerce or a custom store and want catalog-grounded shopping assistance. Compare platform-specific cart adapters, identity, action permissions, plan allowances and provider costs. New Shopify connections are coming soon.
Connect WooCommerce, or send catalog and orders from a custom or headless store through the REST API on Pro.
A storefront AI sales agent that searches, compares and recommends products, uses supported storefront cart adapters, checks synchronized stock, and answers order-status and policy questions.
Cart, checkout and browse recovery, plus journeys for back in stock, price drops, post-purchase follow-up, replenishment, birthdays and win-back.
Replies in the shopper's language, with the chat interface translated into 25 languages.
Handoff to your team in the Zubby inbox, or to Zendesk and Gorgias with the transcript and order context.
Growth at $49 per month with 300 AI conversations; Pro at $149 with 1,000. The Growth plan has a 14-day trial.
Official FAQ lists Starter at US$24.17/month and Growth at US$49.17/month billed annually. Lyro has a separate AI conversation quota. Check current Lyro pricing and billing basis; initial free AI conversations are not a recurring monthly allowance.
Lyro recommendation catalog inputs include Shopify, WooCommerce, API and a GMC-compliant XML feed. Recommendation input breadth does not establish native order-action parity.
Use the same synthetic product, stock, order and policy questions. Check permissions, human handoff, platform-specific actions, provider costs and total usage charges. A vendor feature description is not a hands-on test or evidence of revenue lift.
Start the 14-day Growth trial, connect your WooCommerce store, and run the same shopper questions through both products.