Compare Zubby AI and Rep AI using official documentation on pricing, store connections, AI, recovery and channels. Check the exact platform, plan and approval requirements for your store.
Zubby availability: WooCommerce is available now. Custom API requires Pro or above. New Shopify connections are coming soon; existing connections retain supported service.
Growth from $49/month.
| Topic | Zubby AI | Rep AI |
|---|---|---|
| Pricing model | Flat monthly plans: Growth $49 with 300 AI conversations, Pro $149 with 1,000, Enterprise custom. Optional, approved capacity packs cost $49 per 400 on Freemius-billed stores. Packs are separate purchases; there is no automatic overflow billing. | Pricing varies with site sessions and catalog size. The documented lowest monthly AI Sales Assistant Pay-As-You-Grow tier is US$12 per 1,000 sessions. Initial minimum invoice was not independently verified; other tiers and channel add-ons have separate allowances or charges.Checked October 24, 2026Source: help.hellorep.ai/hc/en-us/articles/14990922497170-Upgrade-or-downgrade-your-plan (opens in a new tab) |
| Trial | 14-day trial on Growth. Freemius trials include 100 conversations total. Shopify shows its own trial terms. Free plan: 50 chat conversations a month. | Current pricing advertises a 14-day trial on all plans, with no credit card required. Vendor ROI guarantees are not independent evidence of results.Checked October 24, 2026Source: hellorep.ai/pricing (opens in a new tab) |
| Store platforms | WooCommerce plugin and custom or headless stores through the REST API (Pro). Shopify is coming soon. | Official Shopify integration syncs catalog, inventory and prices, customer order history and activity context. Other-platform support was not established in this review; this is not a Shopify-only claim.Checked October 24, 2026Source: help.hellorep.ai/hc/en-us/articles/29213937936786-Connect-Your-Shopify-Store-to-Enhance-Your-AI-Assistant-s-Capabilities (opens in a new tab) |
| AI agent | AI sales agent that searches, compares and recommends products, supports cart actions through compatible storefront adapters, checks synchronized stock, and answers order and policy questions, with human handoff. | Product discovery and recommendations use connected Shopify products and contextual data. Verify data scope and answer accuracy in your own setup.Checked October 24, 2026Source: help.hellorep.ai/hc/en-us/articles/29213937936786-Connect-Your-Shopify-Store-to-Enhance-Your-AI-Assistant-s-Capabilities (opens in a new tab) |
| Cart recovery | Cart, checkout and browse abandonment journeys by email and web push on Growth; SMS and WhatsApp steps on Pro. | Rep documents onsite abandoned-cart rescue using a discount when shoppers have cart items without completing purchase. No universal offsite sequence or percentage improvement was verified.Checked October 24, 2026Source: help.hellorep.ai/hc/en-us/articles/29213937026322-Understanding-the-Rep-AI-Homepage-Features (opens in a new tab) |
| Channels | Website chat on every paid plan. Messaging channels on Pro need connected customer-owned accounts and provider permissions. Instagram DMs and Facebook Messenger are rolling out and need Meta approval; check current readiness before launch. | Website Sales and Support products are offered. Pricing also advertises beta AI for Email, Instagram, Facebook, TikTok and WhatsApp at US$0.75 per AI-resolved conversation. These additional channels are separately priced, not automatically included in the storefront base plan.Checked October 24, 2026Source: hellorep.ai/pricing (opens in a new tab) |
Rep AI
Product discovery and recommendations use connected Shopify products and contextual data. Verify data scope and answer accuracy in your own setup.
Choose Rep AI if its documented capabilities fit your store, and a controlled trial confirms the required platform, channel and total billing scope.
Zubby AI
Zubby assists shoppers in your storefront: it answers product questions from your catalog, recommends and compares products, supports platform-dependent cart actions and recovery, and hands complex conversations to your team.
Choose Zubby AI if you want published flat monthly prices, a Pro-or-higher custom-store REST API alongside the WooCommerce plugin, with new Shopify connections coming soon, and built-in recovery journeys, loyalty and reviews modules in the same product.
Connect WooCommerce, or send catalog and orders from a custom or headless store through the REST API on Pro.
A storefront AI sales agent that searches, compares and recommends products, uses supported storefront cart adapters, checks synchronized stock, and answers order-status and policy questions.
Cart, checkout and browse recovery, plus journeys for back in stock, price drops, post-purchase follow-up, replenishment, birthdays and win-back.
Replies in the shopper's language, with the chat interface translated into 25 languages.
Handoff to your team in the Zubby inbox, or to Zendesk and Gorgias with the transcript and order context.
Growth at $49 per month with 300 AI conversations; Pro at $149 with 1,000. The Growth plan has a 14-day trial.
Pricing varies with site sessions and catalog size. The documented lowest monthly AI Sales Assistant Pay-As-You-Grow tier is US$12 per 1,000 sessions. Initial minimum invoice was not independently verified; other tiers and channel add-ons have separate allowances or charges.
Official Shopify integration syncs catalog, inventory and prices, customer order history and activity context. Other-platform support was not established in this review; this is not a Shopify-only claim.
Use the same synthetic product, stock, order and policy questions. Check permissions, human handoff, platform-specific actions, provider costs and total usage charges. A vendor feature description is not a hands-on test or evidence of revenue lift.
Start the 14-day Growth trial, connect your WooCommerce store, and run the same shopper questions through both products.