Compare Zubby AI and Gorgias using official documentation on pricing, store connections, AI, recovery and channels. Check the exact platform, plan and approval requirements for your store.
Zubby availability: WooCommerce is available now. Custom API requires Pro or above. New Shopify connections are coming soon; existing connections retain supported service.
Growth from $49/month.
| Topic | Zubby AI | Gorgias |
|---|---|---|
| Pricing model | Flat monthly plans: Growth $49 with 300 AI conversations, Pro $149 with 1,000, Enterprise custom. Optional, approved capacity packs cost $49 per 400 on Freemius-billed stores. Packs are separate purchases; there is no automatic overflow billing. | Ticket-based helpdesk pricing plus outcome-based AI automation charges. Current billing documentation permits both a ticket fee and automation fee for the same fully AI-resolved ticket, unlike an older pricing blog. Exact current entry totals were not independently reproduced; see current vendor pricing.Checked October 24, 2026Source: docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385 (opens in a new tab) |
| Trial | 14-day trial on Growth. Freemius trials include 100 conversations total. Shopify shows its own trial terms. Free plan: 50 chat conversations a month. | 7-day helpdesk trial starts after account verification; plan selection is required afterwards. Outbound email and help-center restrictions apply; this does not promise all AI entitlements.Checked October 24, 2026Source: docs.gorgias.com/en-US/create-a-gorgias-helpdesk-82010 (opens in a new tab) |
| Store platforms | WooCommerce plugin and custom or headless stores through the REST API (Pro). Shopify is coming soon. | AI Agent on Chat requires an active AI Agent subscription and connected Shopify store; this feature excludes BigCommerce, Magento and WooCommerce. Helpdesk integration support is a different scope, so Gorgias overall is not described as Shopify-only.Checked October 24, 2026Source: docs.gorgias.com/en-US/set-up-and-use-ai-agent-on-chat-828220 (opens in a new tab) |
| AI agent | AI sales agent that searches, compares and recommends products, supports cart actions through compatible storefront adapters, checks synchronized stock, and answers order and policy questions, with human handoff. | Gorgias AI Agent includes support and shopping assistance, connected Shopify actions and product recommendations. Feature compatibility, setup and subscription requirements apply.Checked October 24, 2026Source: docs.gorgias.com/en-US/ai-agent-explained-497772 (opens in a new tab) |
| Cart recovery | Cart, checkout and browse abandonment journeys by email and web push on Growth; SMS and WhatsApp steps on Pro. | Proactive Chat campaigns engage shoppers. Convert adds Shopify cart and customer-history targeting with a separate subscription; non-Shopify light campaigns use URL and time rules. Shopping Assistant can generate single-use discounts to encourage checkout.Checked October 24, 2026Source: docs.gorgias.com/en-US/chat-set-up-campaigns-to-proactively-engage-shoppers-81793 (opens in a new tab)Source: docs.gorgias.com/en-US/how-shopping-assistant-uses-discounts-4996871 (opens in a new tab) |
| Channels | Website chat on every paid plan. Messaging channels on Pro need connected customer-owned accounts and provider permissions. Instagram DMs and Facebook Messenger are rolling out and need Meta approval; check current readiness before launch. | AI Agent supports Instagram direct messages, Facebook Messenger and WhatsApp alongside Chat and email. Public posts and comments are excluded. Flows, order management and customer engagement remain Chat-specific rather than social features.Checked October 24, 2026Source: docs.gorgias.com/en-US/enable-ai-agent-on-instagram-and-facebook-messenger-7355524 (opens in a new tab) |
Gorgias
Gorgias AI Agent includes support and shopping assistance, connected Shopify actions and product recommendations. Feature compatibility, setup and subscription requirements apply.
Choose Gorgias if its documented capabilities fit your store, and a controlled trial confirms the required platform, channel and total billing scope.
Zubby AI
Zubby assists shoppers in your storefront: it answers product questions from your catalog, recommends and compares products, supports platform-dependent cart actions and recovery, and hands complex conversations to your team.
Choose Zubby AI if your main need is selling in the storefront chat (product discovery, recommendations, add to cart and cart recovery) on flat monthly pricing, with handoff to your helpdesk when a person is needed.
Connect WooCommerce, or send catalog and orders from a custom or headless store through the REST API on Pro.
A storefront AI sales agent that searches, compares and recommends products, uses supported storefront cart adapters, checks synchronized stock, and answers order-status and policy questions.
Cart, checkout and browse recovery, plus journeys for back in stock, price drops, post-purchase follow-up, replenishment, birthdays and win-back.
Replies in the shopper's language, with the chat interface translated into 25 languages.
Handoff to your team in the Zubby inbox, or to Zendesk and Gorgias with the transcript and order context.
Growth at $49 per month with 300 AI conversations; Pro at $149 with 1,000. The Growth plan has a 14-day trial.
Ticket-based helpdesk pricing plus outcome-based AI automation charges. Current billing documentation permits both a ticket fee and automation fee for the same fully AI-resolved ticket, unlike an older pricing blog. Exact current entry totals were not independently reproduced; see current vendor pricing.
AI Agent on Chat requires an active AI Agent subscription and connected Shopify store; this feature excludes BigCommerce, Magento and WooCommerce. Helpdesk integration support is a different scope, so Gorgias overall is not described as Shopify-only.
Use the same synthetic product, stock, order and policy questions. Check permissions, human handoff, platform-specific actions, provider costs and total usage charges. A vendor feature description is not a hands-on test or evidence of revenue lift.
Start the 14-day Growth trial, connect your WooCommerce store, and run the same shopper questions through both products.