Written for each cart
Product names, images and prices from the abandoned cart, with copy in your brand voice and your own instructions.
Feature · Recovery
Recovery emails written for each cart.
When a known shopper leaves items in the cart, Zubby writes a personal recovery email about those products, in your brand voice, with an approved offer if you choose. Unsubscribes and suppression lists are respected automatically.
Plans from $49/month. Try Growth for 14 days.
Included in every plan.
What it does
A recovery email reminds a shopper what they left behind and gives them a reason to come back. Zubby writes each one from the actual cart: the product names, images and prices, plus answers to the questions shoppers usually have about them.
Emails can be a single reminder or part of a multi-step journey with delays and exits, and every send is tracked from delivery to order.
Capabilities
What you get
Sent from your domain
Connect Microsoft 365, Google Workspace or SMTP so recovery emails come from your own address.
Consent and unsubscribe
Unsubscribed and suppressed shoppers are skipped, and every email includes a one-click unsubscribe.
Tracked to the order
See sent, opened, clicked and converted states, and the orders that followed, in your dashboard.
How to get started
Connect your mailbox
Connect the address you want to send from and send yourself a test.
Set the tone and offer
Choose the tone, add instructions, and decide whether an approved offer is included.
Turn it on
Enable recovery for abandoned carts, or add the email to a journey with more steps.
Good to know
- Recovery emails go to shoppers who shared an email address and can be contacted.
- Check your sending domain setup with your email provider for the best inbox placement.
- You are responsible for consent wording and marketing rules where you sell.
Frequently asked questions
Who writes the recovery email?
The AI writes each email from the items in the cart, your product details, your brand voice and any instructions you give. You can also set your own subject line.
Which address does it come from?
You can connect your own Microsoft 365, Google Workspace or SMTP mailbox so recovery emails come from your domain.
Can it include a discount?
Only an offer you have approved. The margin guard checks known product costs. When costs are missing, an offer cap limits the discount but cannot guarantee profitability; add costs or block offers for those products.
How do I know it worked?
Your dashboard shows each email's status, clicks and associated orders. These are attribution signals. Measuring incremental email lift requires a suitable randomized no-send control with comparable eligible shoppers and purchase suppression. The chat-only holdout does not isolate email effects, and a built-in email no-send experiment is not documented here.
Keep exploring
Try it on your store
See Zubby answer from your own catalog.
Start the 14-day Growth trial, connect your WooCommerce store, and read real shopper conversations before you open the assistant to all traffic.