Label-based answers
Ingredients, directions, warnings and certifications quoted from your product information.
Industry · Health and wellness
Help shoppers choose the right wellness products.
Wellness shoppers read labels closely and compare carefully. Zubby answers from your label and product information, explains the differences between products, and directs medical decisions to a qualified professional.
Plans from $49/month. Try Growth for 14 days.
Platform actions require the applicable plan, connected adapter and permissions. Order writes also require supported identity verification and confirmation. New Shopify connections are coming soon; custom stores do not inherit native cart actions from API ingestion. Check platform action limits.
Included in every plan.
What it does
Shoppers buying supplements and wellness products want clear, accurate information: what is in it, how to take it, and how it differs from the alternative. Zubby answers those questions from the label data and documents you publish.
Medical questions are different. The agent is configured to decline diagnosis and treatment advice. Monitor the boundary: rules can fail, and your sales team cannot replace a qualified health professional.
Illustrative store example. A shopper asks how a label’s serving size compares with another product. Use the published labels. If they ask whether either product is safe with their medication, decline personal advice and direct them to a qualified professional. Include both cases in a specialist-reviewed launch test.
Capabilities
What you get
Product comparisons
Compare formulas, sizes and prices across your range so shoppers can pick the right one.
Claim controls
Rules, locked facts and brand voice help constrain wording to approved claims; they do not guarantee compliance or correct medical decisions.
Handoff and review
The review queue helps you inspect sensitive questions and failed refusals. Medical decisions should be directed to a qualified professional.
How to get started
Publish complete labels
Add ingredients, directions, warnings and certifications to every product.
Set your boundaries
Write rules for approved claims and set handoff for symptoms, medications and side effects.
Review regularly
Sample conversations each week, including tricky questions, and update rules as needed.
Good to know
- The agent is not a medical professional and does not diagnose, treat or personalize dosage.
- You remain responsible for health claims and their substantiation.
- Rules reduce risk but do not replace regular review of conversations.
Frequently asked questions
What can the agent explain?
Ingredients, directions, warnings, certifications and differences between your products, quoted from the label and product information you provide.
Will it give medical advice?
It is configured to decline diagnosis, treatment and personal dosage advice. Errors remain possible. Questions about medications, pregnancy, symptoms or side effects need a qualified health professional; a sales handoff is not clinical advice.
How do I keep claims compliant?
Add rules and locked facts for approved wording and claims to avoid, and review conversations regularly. You remain responsible for product claims in your markets.
Can customers manage subscriptions?
For ReCharge stores, signed-in shoppers can see their subscriptions and next charge date. Skip, reschedule, pause and cancel work only if you enable them, with a confirmation each time.
Keep exploring
Try it on your store
See Zubby answer from your own catalog.
Start the 14-day Growth trial, connect your WooCommerce store, and read real shopper conversations before you open the assistant to all traffic.