Revenue you can trace
An order counts only when the shopper bought what the AI recommended, within 30 minutes.
How attribution worksA better shopping experience.
A smarter way to run your store.
Help shoppers find products, get answers and take the next step. Give your team one workspace for customer support, recovery, campaigns and insights.
- 14-day trial, 100 conversations, then $49/month
- Replies in 25 languages
- Hands hard questions to your team with the full chat
Built forShopify (coming soon)WooCommerceCustom via API
- Shopper asks
- Finds the answer
- Adds to cart
- You see the sale
Will my 16-inch laptop fit? And can I send it back if it doesn't?
- Yes. The Commuter Pack has a padded sleeve for laptops up to 16 inches.Source: Product specs
- It's $96 and in stock in navy.Source: Catalog
- Returns are free within 30 days.Source: Returns policy
Commuter Pack, Navy
$96
Added to cart
Answered from
- 1Product specsLaptop sleeve: up to 16 in
- 2Catalog$96, navy, in stock
- 3Returns policyFree returns, 30 days
Outcome
- Added to cart
- Order influenced by chat$96
- Saved to Inbox
Refunds and cancellations: off until you allow them
Every question a shopper asks.
Finding a product, checking a detail, shipping, an order, a return. One agent answers them all from your store.
I need a carry-on backpack under $120.
Two in stock fit most cabin limits:
Canvas Daypack, 24 L$88Add to cart
Leather Weekender, 30 L$115Add to cartAnswered from catalog search
Help shoppers find the right product.
Compare, search, quiz and product Q&A, all from your catalog.
Fernhill Goods
waterproof jacket for city cycling
AI answer
The Harbour Parka is the only fully waterproof jacket in stock, with a two-way zip for riding.
Harbour ParkaIn stock in 4 sizesIllustrative product matches
Linen Camp Shirt
Does it shrink after washing?
Pre-washed linen; expect very little shrinkage on a cool wash.
Approved by Fernhill Goods
Find your daypack, question 2 of 3
How will you carry it most?
Daily commuteWeekend tripsBothCanvas or leather pack for a rainy commute?
| Detail | Canvas | Leather |
|---|---|---|
| Weight | 0.9 kg | 1.4 kg |
| Laptop | 15 in | 16 in |
| Care | Machine wash | Condition yearly |
For rain, the canvas pack is lighter and easier to clean.
Example store and products. Answers shown are sample content.
Win back the carts that walk away.
Each step runs only if you approved it and the shopper allowed it.
Hesitates
Lingers, or heads for the exit with a full cart.
Every planNothing sent yet
Chat steps in
An opener or exit offer you approved. Discounts only if you set one.
GrowthProactive chat
Reminder email
A link back to their cart, in their language.
Every planOnly with an email they gave; unsubscribe in every email
Journey follows
More email or web push; SMS and WhatsApp optional.
Growth, ProEmail and push on Growth, SMS and WhatsApp on Pro
Buys, or stops
A purchase ends the journey. No more messages for that cart.
AutomaticNo setup needed
Support that knows its limits.
It answers from what you wrote, and acts only where you said it may.
AI order actions
- Cancel ordersdefault offOff by default
- Refund ordersdefault offOff by default
- Modify ordersdefault offOff by default
- Change shipping addressdefault onOn by default
- ReCharge subscription changesdefault off, needs ReCharge connectedOff by default
Money actions need a verified shopper who confirms. Checks known product costs and your approved offer limits.
Fernhill Goods assistantExample chat
What's your return policy?
“Free returns within 30 days, unworn, with tags.”Locked Fact, quoted word for word
Can you just refund order #1042?
Refunds aren't something I can do here. I've opened a ticket with this chat so the team can help.Refunds are off, so it hands off
Do sale items qualify for free returns?
That isn't in the store's policy yet, so I won't guess. The team will confirm.The gap becomes a draft you approve
Handoffs go toChatTicket with transcriptInbox, Zendesk or Gorgias
Example settings and content. Zendesk and Gorgias are on Growth and need your API credentials.
One workspace behind every chat.
Read conversations, run recovery, draft campaigns, see what to fix.
Fernhill Goods
Inbox
- Signed-in customer, Web chatAsked for a person: parcel shows delivered, not received
- Customer by email, EmailChange of shipping address on order #1042
- Shopper on web chat, Web chatIs the linen shirt see-through?
Handed off by the AI with the chat so far
Reply on the same channel
Journeys
Cart abandonedEmailWeb push
- Back in stockEmailGrowth
- Replenishment dueEmail, then SMSSMS needs Pro
- WinbackEmailGrowth
Content Studio
Subject
Linen season is back
The Sage linen shirt in every size, plus the care guide.
SMS variant
Fernhill: the Sage linen shirt is back in every size. Reply STOP to opt out.
Broadcasts: one built-in segment, queues when you launch. No scheduling yet.
Conversation Insights
Recurring question
“Does the linen shirt run small?”
Next action Add a fit note to the product page
Knowledge gap
No answer found for returns on sale items.
Draft ready You review it before it is used
Example data from a fictional store. Pick a screen in the sidebar.
Start 14-day Growth trial
Or try the guided demo, a scripted walkthrough not connected to a live store.
Ask about your store, then review the next step
Alongside the shopper discovery and comparison assistant, Merchant Ask explains connected store metrics and can prepare campaign plans. Review a plan before approval; approval creates drafts, and activation is a separate step. Access, plan limits and connected data determine what is available.
Read the Merchant Ask guide and its limitsAnd after the sale.
Bring shoppers back, see what worked, keep your catalog sharp.
Loyalty and campaigns
Points on every purchase, spent by asking in chat. Campaign drafts from your catalog.
Referrals: not active. Drafts never send until you launch them.
See journeys and campaignsA sharper catalog
Finds thin titles and descriptions and drafts fixes. Nothing changes until you approve.
Explore the Catalog ImproverWidget in 25 UI locales, with right-to-left layouts.
Looking for a specific job? Browse solutions
Live on your store in three steps.
You decide what it knows, what it may do and when shoppers see it.
Connect your store
Install the WooCommerce plugin, or connect a custom storefront through the API on Pro. Shopify connections are coming soon.
Supported platformsTeach it your rules
Add policies and pages, write Locked Facts it must quote, choose which order actions it may take.
Knowledge baseGo live and review
Turn the widget on when ready. Read every conversation and see which orders the chat influenced.
Widget designer
Plugs into the stack you already run.
Every connection states what it needs first: a plan, your own account, platform approval or an adapter.
- Coming soon
- Available
- Requires setup
- Plan-gated
- Rolling out
- Adapter required
Store platforms
- Shopify
- WooCommerce
- Custom or headless
Messaging
- WhatsApp Business
- Twilio SMS
- Instagram DMs
- Facebook Messenger
Helpdesk and CRM
- Zendesk
- Gorgias
- HubSpot
- Intercom
Email and marketing
- Your own mailbox
- Klaviyo
- Mailchimp
- ReCharge
Reviews
- Judge.me
- Yotpo
- Stamped
Analytics and alerts
- Google Analytics 4
- Meta Conversions API
- TikTok Events API
- Segment
- Slack
Building your own?
On Pro and Enterprise
- Public REST API
- Push catalog and orders; read conversations, leads and shop data. OpenAPI included.
- MCP endpoint
- Read-only: product search, product details, store info and policy search for AI assistants.
- Outbound webhooks
- Signed, best-effort, 5-second timeout and no retries. Alert after 5 failures in a row; disabled after 20.
- AI shopping feeds
- Google Merchant Center and OpenAI feed files you submit; listing is up to each destination.
# MCP, read-only
tools/list
search_products
get_product
get_store_info
search_policies
# Webhook, signed
POST https://your-app.example/hooks
X-Zubby-Signature: …
X-Zubby-Event-Id: …
{ "event": "conversation.escalated" }Core capabilities and plan-specific modules
Explore what Zubby does, then see which tools are included in each plan.
Core capabilities
- AI Sales AgentProduct help and policy answers in chat, grounded in your catalog.
- Knowledge Base AIPages, FAQs and Locked Facts the AI answers from.
- Widget DesignerMatch the chat to your brand and choose where it shows.
- Cart RescueSpot hesitation in the cart and respond before the shopper leaves.
- Browse AbandonmentFollow up on products a known shopper viewed but did not buy.
- Recovery EmailsCart recovery emails in the shopper's language.
- Journeys & AutomationHow triggers, steps and exits work across channels.
- A/B TestingTest two or three opening messages and promote the winner.
- Analytics & AttributionInfluenced orders, holdout lift and conversation analytics.
- Multi-language25 UI locales, with right-to-left layout where needed.
- Integrations OverviewPlatforms, channels, helpdesks and marketing tools.
- Security & PrivacyTenant isolation, 2FA, roles, audit log and data requests.
Growth modules
- BroadcastsSend one campaign to a built-in segment, queued on launch.
- JourneysAutomated follow-ups from store events; SMS and WhatsApp steps need Pro.
- Loyalty and rewardsPoints on purchases and tiers, redeemed in chat.
- Reviews hubBring reviews in through the ingestion endpoint for answers and analytics.
- Content StudioCampaign drafts for email, SMS and web push that you review and send.
- Premium widget themes
- Proactive engagementOpeners and exit offers you approve, on the pages you choose.
- AI search answersAI answers above your store search results.
- Product-finder quizzesProduct-finder quizzes that end in a chat.
- Product page Q&AShopper questions on product pages, answered after your review.
- Profit analyticsGross profit on orders that have a product cost.
- Conversation InsightsWeekly themes and next actions from shopper conversations.
- Profit-aware recommendationsLean recommendations toward better margin, within your floors.
- Zendesk and Gorgias handoffTickets with transcript in Zendesk or Gorgias.
- Cart and browse recoveryAbandoned cart and browse recovery emails written by the AI.
- AI order actionsOpt-in AI cancel, refund, edit and address change on unshipped orders.
Pro modules
- Messaging channelsWhatsApp, SMS, Instagram and Messenger in one inbox.
- PredictionsStockout, churn and return-rate signals.
- Public REST API and MCP endpointREST API and a read-only MCP endpoint.
- Outbound webhooksSigned events to your systems, best-effort without retries.
- Custom AI toolsLet the AI call HTTP endpoints you define, with the inputs you describe.
- Contribution profitProfit after fees and shipping, where known.
- AI shopping feedsProduct feed files for Google Merchant Center and OpenAI.
Enterprise modules
- White-labelRemove Zubby branding from the widget.
Explore Zubby before you install.
Try the guided demo, find setup help in the docs and see the latest updates in the changelog.
- Your store's data stays yoursEvery page, action and API key is checked against its store.
- Secrets are encryptedStore and integration credentials, AES-256-GCM at rest.
- Secure sign-inAuthenticator two-factor with single-use backup codes.
- Team rolesSix roles, with per-member permission changes.
- Shopper data requestsExport and delete shopper data from the dashboard.
Zubby runs in a single hosting region and does not hold a third-party security certification today. Security details and responsible AI.
Pricing, with the conditions up front
A Free plan for 50 conversations, then three paid plans sized by AI conversations a month. Only Growth includes a trial.
Growth14-day trial
$49/month
300 AI conversations a monthWhite mark: the trial's 100 conversations
WooCommerce stores that want sales, support, recovery, campaigns and loyalty in one place.
Start 14-day Growth trialEligible first-time stores get 14 days with 100 conversations in total. Payment details are collected at signup and the plan renews unless you cancel before the trial ends. Shopify stores approve Shopify's own billing terms.
Pro
$149/month
1,000 AI conversations a month
Custom or headless storefronts, messaging channels, predictions, the API, webhooks and contribution profit.
Choose ProStarts immediately; no trial. You choose Pro on the billing page after signup.
Enterprise
Custom terms
Contracted capacity
High-volume stores and agencies that need custom capacity, rollout support or white-label controls.
Contact salesPricing and terms are agreed with you.
At the limit, no overflow bill. At your plan's conversation limit, the widget stops opening new AI conversations and points shoppers to your support contact. Conversations already open finish normally, and no overflow charge is created.
Annual billing (pay for 10 months, get 12) is available for card billing through our website; Shopify app stores are billed monthly by Shopify. An unpaid trial or a cancellation moves the store to the Starter level. Prices in USD. Compare plans in full
Which platforms does it work with?
Shopify connections are coming soon. WooCommerce stores can install the plugin on every plan. Custom and headless storefronts connect their catalog and orders through the public API on Pro and Enterprise.
What happens when the AI does not know the answer?
It answers from your catalog, policies, knowledge base and, for verified shoppers, their orders. When the answer is not there it says so, offers your team, and logs the question so you can add the missing answer.
Can it give discounts or change orders on its own?
Offers follow rules you set, and the margin guard checks known product costs and your approved offer limits. When costs are missing, a discount cap cannot guarantee profitability; add costs or block offers for those products. Cancelling, modifying and refunding orders start off. Shopify execution needs platform access and confirmation; WooCommerce and custom stores route these requests to tickets. Address changes are a separate control. Every order action needs verified ownership and confirmation.
How do the trial and limits work?
Growth includes a 14-day trial with 100 conversations in total. Payment details are collected at signup and billing starts when the trial ends unless you cancel; Shopify shows its own approval terms. Pro starts without a trial. You are warned as you near your monthly limit.
Are the numbers in your reports guaranteed results?
No. Influenced orders require a purchased product to match an AI recommendation within 30 minutes; the full order value receives credit, so unrelated items can be over-credited. Incremental lift comes from a holdout group on Shopify. Profit is only as complete as the product costs you provide, and predictions are signals to check, not forecasts.
How do I cancel?
WooCommerce and custom stores cancel from Billing in the Zubby dashboard. Shopify stores manage the charge through Shopify. During a trial, cancel before it ends to avoid the first charge.
Put an expert on every product page.
Growth is $49/month after a 14-day trial with 100 conversations. Payment details are collected at signup; cancel before the trial ends to avoid the first charge.