Compare Zubby AI and Zendesk using official documentation on pricing, store connections, AI, recovery and channels. Check the exact platform, plan and approval requirements for your store.
Zubby availability: WooCommerce is available now. Custom API requires Pro or above. New Shopify connections are coming soon; existing connections retain supported service.
Growth from $49/month.
| Topic | Zubby AI | Zendesk |
|---|---|---|
| Pricing model | Flat monthly plans: Growth $49 with 300 AI conversations, Pro $149 with 1,000, Enterprise custom. Optional, approved capacity packs cost $49 per 400 on Freemius-billed stores. Packs are separate purchases; there is no automatic overflow billing. | Support Team is US$19/agent/month and Suite Team US$55/agent/month paid yearly. AI automated resolutions add usage charges: the displayed table lists US$1.50 committed and US$2.00 pay-as-you-go. Included allowances depend on plan and agent count.Checked October 24, 2026Source: zendesk.com/pricing (opens in a new tab) |
| Trial | 14-day trial on Growth. Freemius trials include 100 conversations total. Shopify shows its own trial terms. Free plan: 50 chat conversations a month. | 14-day free trial without a credit card. Confirm advanced-agent and contract-specific trial entitlements.Checked October 24, 2026Source: zendesk.com/service/ai/ai-agents (opens in a new tab) |
| Store platforms | WooCommerce plugin and custom or headless stores through the REST API (Pro). Shopify is coming soon. | Zendesk’s Shopify integration brings order context into Support, including supported agent refund and cancellation workflows. Its guide warns that legacy Zendesk Chat is being retired and the Shopify Chat app is no longer available for new installation. Verify the current messaging setup; this does not establish universal WooCommerce support or every AI commerce action.Checked October 26, 2026Source: support.zendesk.com/hc/en-us/articles/4408820093850-Setting-up-the-Shopify-integration-for-Support-and-Chat (opens in a new tab) |
| AI agent | AI sales agent that searches, compares and recommends products, supports cart actions through compatible storefront adapters, checks synchronized stock, and answers order and policy questions, with human handoff. | Zendesk AI agents use knowledge, policies and connected systems for multi-step issue resolution. They are distinct from Copilot for human agents. Specific shopping recommendation or cart actions were not established by this support-agent overview.Checked October 24, 2026Source: zendesk.com/service/ai/ai-agents (opens in a new tab) |
| Cart recovery | Cart, checkout and browse abandonment journeys by email and web push on Growth; SMS and WhatsApp steps on Pro. | Zendesk documents legacy Chat triggers based on time spent on a shopping-cart URL. Zendesk Chat is being retired and its Shopify Chat app is no longer available for new installation. This is not proof of native abandoned-cart email recovery or equivalent capability in current messaging plans.Checked October 26, 2026Source: support.zendesk.com/hc/en-us/articles/4408883473178-Using-proactive-chat-to-target-key-visitors (opens in a new tab)Source: support.zendesk.com/hc/en-us/articles/4408820093850-Setting-up-the-Shopify-integration-for-Support-and-Chat (opens in a new tab) |
| Channels | Website chat on every paid plan. Messaging channels on Pro need connected customer-owned accounts and provider permissions. Instagram DMs and Facebook Messenger are rolling out and need Meta approval; check current readiness before launch. | Suite Team lists messaging, live chat, omnichannel routing and telephony in addition to Support Team email and ticketing. Channel coverage does not establish identical AI capability or included usage.Checked October 24, 2026Source: zendesk.com/pricing (opens in a new tab) |
Zendesk
Zendesk AI agents use knowledge, policies and connected systems for multi-step issue resolution. They are distinct from Copilot for human agents. Specific shopping recommendation or cart actions were not established by this support-agent overview.
Choose Zendesk if its documented capabilities fit your store, and a controlled trial confirms the required platform, channel and total billing scope.
Zubby AI
Zubby assists shoppers in your storefront: it answers product questions from your catalog, recommends and compares products, supports platform-dependent cart actions and recovery, and hands complex conversations to your team.
Choose Zubby AI if you sell online and want an agent focused on the storefront: product discovery, recommendations, add to cart, order help and cart recovery, with Zendesk handoff when a person should take over.
Connect WooCommerce, or send catalog and orders from a custom or headless store through the REST API on Pro.
A storefront AI sales agent that searches, compares and recommends products, uses supported storefront cart adapters, checks synchronized stock, and answers order-status and policy questions.
Cart, checkout and browse recovery, plus journeys for back in stock, price drops, post-purchase follow-up, replenishment, birthdays and win-back.
Replies in the shopper's language, with the chat interface translated into 25 languages.
Handoff to your team in the Zubby inbox, or to Zendesk and Gorgias with the transcript and order context.
Growth at $49 per month with 300 AI conversations; Pro at $149 with 1,000. The Growth plan has a 14-day trial.
Support Team is US$19/agent/month and Suite Team US$55/agent/month paid yearly. AI automated resolutions add usage charges: the displayed table lists US$1.50 committed and US$2.00 pay-as-you-go. Included allowances depend on plan and agent count.
Zendesk’s Shopify integration brings order context into Support, including supported agent refund and cancellation workflows. Its guide warns that legacy Zendesk Chat is being retired and the Shopify Chat app is no longer available for new installation. Verify the current messaging setup; this does not establish universal WooCommerce support or every AI commerce action.
Use the same synthetic product, stock, order and policy questions. Check permissions, human handoff, platform-specific actions, provider costs and total usage charges. A vendor feature description is not a hands-on test or evidence of revenue lift.
Start the 14-day Growth trial, connect your WooCommerce store, and run the same shopper questions through both products.