Products and documents
Your catalog, store policies and uploaded documents are indexed and searched together for each question.
Feature · Knowledge base
Help the AI answer from your policies.
Give the AI your shipping, returns, sizing and FAQ content. It answers from those sources, keeps track of what it used, and shows you the questions it could not answer so you can fill the gaps.
Plans from $49/month. Try Growth for 14 days.
Included in every plan.
What it does
The knowledge base is everything the agent should know beyond the product catalog. Before it answers, Zubby searches your products and documents for the most relevant passages and writes the reply from them.
Locked facts let you pin answers that must never change, such as your returns window, and the review queue lets you approve AI-drafted answers before they are used.
Illustrative store example. A draft answer says returns last 60 days while the approved policy says 30. Reject or correct the draft, remove the conflicting source, and wait for indexing. Ask a fresh question and inspect its citation before using the answer for shoppers.
Capabilities
What you get
Source tracking
Each answer records the sources it used, so you can check and correct them.
Knowledge gaps
Questions the agent could not answer are collected, and Zubby drafts an answer for you to approve.
Locked facts and reviews
Pin facts that must stay exact, and with the Reviews module let the agent answer from real product reviews.
How to get started
Add your content
Upload or paste your policies, guides and FAQs. Products and policies sync from your store.
Ask the hard questions
Test common, tricky and out-of-scope questions and check the sources used.
Close the gaps weekly
Review new gaps and drafted answers, approve them, and update documents when your policies change.
Good to know
- Answers are only as accurate as your documents, so keep them current and remove outdated versions.
- New or edited documents need a completed indexing job before they are searchable. Check status and test a fresh question; saving alone does not prove readiness.
- Drafted answers wait for your approval before the agent uses them.
Frequently asked questions
What can I add to the knowledge base?
Shipping, returns, warranty, sizing and care guides, FAQs and other store documents. Your synced products and store policies are included automatically.
Can I see where an answer came from?
Yes. Answers keep a record of the sources they used, so you can open a conversation and check which document or product the agent relied on.
What happens when the agent does not know?
It is designed to acknowledge missing information and offer a handoff. AI errors remain possible; review answers and their sources. The question appears as a knowledge gap, and Zubby can draft an answer for you to approve.
Can the agent use product reviews?
With the Reviews module (Growth), the agent can share a product's rating, review count, common themes and a few short quotes from your imported reviews; the source may need an adapter.
Keep exploring
Try it on your store
See Zubby answer from your own catalog.
Start the 14-day Growth trial, connect your WooCommerce store, and read real shopper conversations before you open the assistant to all traffic.