Questions, answered.

New Shopify connections are coming soon. Existing connected Shopify stores use their authorized app and theme embed. WooCommerce stores install the Zubby plugin and pair it with their account. Custom and headless stores use the REST API on Pro. The first catalog sync runs in the background; larger catalogs take longer.

Zubby syncs your products, stock, prices and policies from your store. You add knowledge such as shipping, returns and sizing documents, set your brand voice and rules, and test the answers before going live.

WooCommerce is available now. Custom and headless stores use the REST API on Pro or Enterprise. New Shopify connections are coming soon; existing connected stores retain their supported service.

Like any AI, it can. Zubby reduces that risk by answering from your own store data, rules and locked facts, offering a handoff when it is unsure, and keeping every conversation for you to review and correct.

Yes. Set the brand voice, add rules and locked facts, choose which discounts the agent may offer, and decide when conversations go to a person. Money actions start off. Shopify execution needs platform access, verified ownership and confirmation; WooCommerce and custom stores route cancel, edit and refund requests to tickets. Address changes are separate. See AI settings for platform limits.

It says so and offers to hand the conversation to your team. The question also appears as a knowledge gap so you can add the answer.

Shopify shows the exact permissions before you approve them. Zubby uses them to sync your catalog, orders and customers and to add the storefront blocks. You can remove the app from Shopify at any time.

WhatsApp, Instagram DMs, Facebook Messenger and SMS require Pro. Meta channels also depend on rollout, provider approval and a working connection; provider charges may apply. Zendesk and Gorgias handoff from Growth; plus Klaviyo, Mailchimp, HubSpot, Intercom, Segment, GA4, Meta Conversions API, TikTok Events, ReCharge, Slack and your own mailbox. See the integrations page for the full list.

Yes. One account can belong to several stores, and each teammate gets a role that controls what they can see and change.

Growth is $49 per month with 300 AI conversations. Pro is $149 per month with 1,000 conversations and adds the Custom API, messaging channels and custom AI tools. Enterprise is custom. See the pricing page for the full comparison.

The Growth plan includes a 14-day trial. Payment details are collected at signup, and billing starts after the trial unless you cancel. Pro starts without a trial. The Free plan runs the AI sales chat for 50 conversations a month with no card and no time limit.

Eligible Freemius card subscriptions can pay the equivalent of ten monthly payments for twelve months. Shopify app subscriptions are monthly, so the annual offer does not apply. Prices are in USD; review the final tax, total and renewal terms at checkout.

You get a warning at 80% of your allowance. At the limit, new conversations pause until the next month unless you add capacity; ongoing conversations continue. Paid Freemius-billed stores can add 400 conversations for $49, and Shopify-billed stores can upgrade. The Freemius Growth trial includes 100 conversations across its entire 14 days; packs become available after the trial.

Replies stream into the chat as they are written, so shoppers see the answer start right away. Questions that need a product search or an order lookup take a little longer.

There is no public status page yet. Signed-in merchants can check workspace health under Settings, Support in the dashboard, and anyone can email hello@zubbyai.com about an incident.

Not on the self-serve plans. Contact us about Enterprise terms.

Each store's data is kept separate, connected credentials are encrypted at rest, traffic uses TLS, and team access is controlled by roles. See the security page for details.

Yes, the AI models that write replies receive the question and the store context needed to answer it. Our sub-processors page lists the providers we use.

You can export data from the dashboard, and GDPR access, erasure and redaction requests, including Shopify's privacy requests, are processed automatically.

Use the support page or the help area in your dashboard, and read the documentation for setup guides.