Connect your store first, then add the channels and tools you already use. Every connector is set up from your dashboard.
WooCommerce starts on Growth; new Shopify connections are coming soon · Custom API requires Pro or Enterprise
WooCommerce uses the paired plugin; existing Shopify stores retain supported service. Custom and headless stores use the API.
New Shopify connections are temporarily unavailable. Existing connected stores retain access and continue using Shopify billing.
Best fit: Shopify merchants who want a quick connection, Shopify billing and theme editor setup.
Install the Zubby WordPress plugin and pair it with your account. It syncs products, stock, orders and policies and adds the chat to your storefront.
Best fit: WooCommerce merchants who manage their own WordPress site.
Use a store API key to push catalog and orders from your server, read conversations and leads, and add the hosted chat widget to your custom or headless frontend.
Best fit: Custom and headless storefronts with a developer who can connect the API.
Catalog context, conversations and workflows share a backend. Order actions, storefront blocks, event coverage and measurement differ by connector.
Check the order-action matrix before enabling writes. Custom/API stores supply their own catalog and order events; a connected account does not guarantee every journey trigger or measurement input is present.
Products, variants, policies and your documents give the agent what it needs to answer shoppers.
Abandoned carts, product views and orders feed cart rescue, recovery emails and journeys, with consent built in.
Credentials, rules, team roles and audit logs belong to your store alone, and connected credentials are encrypted.
See sync status, connector status, conversations, message delivery and AI-influenced orders in your dashboard.
Each connector uses your own account with that provider. The plan shown is the lowest plan that includes it.
Existing connected Shopify stores through their authorized app, WooCommerce through the Zubby WordPress plugin, and custom or headless storefronts through the REST API and hosted widget.
The REST API is available on Pro and Enterprise. Growth supports WooCommerce and existing connected Shopify stores; new Shopify connections are coming soon.
They share store-scoped AI and workflow components, but capabilities depend on platform data and setup. Shopify supports eligible opt-in cancel/edit/full-refund execution; WooCommerce routes those requests to tickets and separately supports address changes through the plugin. Custom-store freshness depends on your API pushes. The current order-linked holdout lift calculation is Shopify-specific.
Often, yes, through the REST API and hosted widget on Pro. Your developer sends catalog and order updates from your server and adds the widget embed code to your storefront.
WhatsApp Business, Instagram DMs, Facebook Messenger and Twilio SMS on Pro; Zendesk and Gorgias handoff from Growth; and Klaviyo, Mailchimp, HubSpot, Intercom, Segment, GA4, Meta Conversions API, TikTok Events, ReCharge, Slack, your own mailbox, and Zapier or Make webhooks on Pro.
Start an eligible 14-day Growth trial for WooCommerce. New Shopify connections are coming soon. Custom and headless storefronts use the API on Pro.