Skip to content
AI answers

How does AI cart recovery work?

Short answer

AI cart recovery works in two moments. While the shopper is still on your store, it notices hesitation and answers the question holding up the purchase, sometimes with an approved offer. After the shopper leaves, it sends a personal follow-up written for that cart, to shoppers who have agreed to hear from you.

Detailed explanation

  1. Spot hesitation. Signals such as exit intent, idle time or repeat visits show a shopper may leave with items in the cart.
  2. Help in the moment. The AI answers questions about shipping, sizing, stock or returns and can present an offer you have approved.
  3. Check permission. Before any follow-up, consent, unsubscribes, suppression and frequency rules are applied.
  4. Follow up. A recovery email, or a journey with web push, SMS or WhatsApp, reminds the shopper of their cart in your brand voice.
  5. Measure. Orders that follow are reported, and a suitable controlled comparison can help estimate a directional difference; attribution alone does not prove extra orders.

Why this matters

Many abandoned carts are the result of one unanswered question. Answering it before the shopper leaves, and following up with something relevant, can help a shopper finish a purchase. Test whether that produces more completed orders than your existing approach; relevance alone does not prove additional sales.

How Zubby does it

Zubby combines cart rescue in the chat with recovery emails written for each cart and journeys from Growth. SMS and WhatsApp steps are on Pro. See the cart recovery use case, how we measure results, and pricing.

Related answers

Try it on your store

See Zubby answer this on your own catalog.

WooCommerce stores can evaluate Growth for 14 days. Custom stores need Pro or Enterprise; new Shopify connections are coming soon. Explore the scripted demo first.

Start 14-day Growth trialTry guided demo