Detailed explanation
The category has two branches. B2B AI sales software automates outbound work such as prospecting, sequences and lead scoring. Ecommerce AI sales software works on the inbound side: real-time chat, product recommendations, cart recovery and lifecycle messaging tied to shopper behavior.
Most ecommerce tools combine three parts:
- An AI agent that answers from your catalog and policies and can take actions such as adding to cart.
- Automation that reacts to shopper behavior, such as exit intent or an abandoned cart.
- Reporting that shows which orders followed an AI interaction, ideally with a holdout to measure lift.
What to look for
Clear data sources, controls over what the AI may say and offer, a way to review conversations, a published attribution rule, and pricing you can predict.
Why this matters
AI can answer shoppers at any hour and handle repetitive questions, so your team can focus on the conversations that need a person. It works best when someone owns the brand voice, knowledge and review.
How Zubby does it
Zubby combines shopper assistance and Merchant Ask for WooCommerce and Pro API custom stores. New Shopify connections are coming soon; existing connections retain supported service. Its modules include an AI sales agent, cart rescue, journeys and analytics. Plans are flat monthly prices with included AI conversations; see pricing.