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What is Zubby AI?

Short answer

Zubby AI combines a shopper assistant with Merchant Ask for store teams. WooCommerce is available now; custom stores require Pro API integration. New Shopify connections are coming soon; existing connected stores retain support. It answers shopper questions from your catalog and policies, recommends and compares products, supports cart actions through compatible storefront adapters, helps with orders, recovers abandoned carts, and hands conversations to your team when needed.

Detailed explanation

Zubby sits in your storefront as a chat widget. Shoppers ask in their own words, and the agent searches your synced catalog and knowledge base to answer, recommend, compare and request the right variant through a supported cart adapter; verify the actual cart because an emitted event is not completion proof. It replies in the shopper’s language, and the chat interface is translated into 25 languages.

How stores connect

  • Shopify: new connections are coming soon. Existing connected stores use their authorized app and theme extension.
  • WooCommerce: install the Zubby WordPress plugin and pair your store.
  • Custom or headless stores: push catalog and orders through the REST API on Pro and embed the hosted widget.

What it does beyond chat

  • Cart rescue and recovery emails for abandoned carts.
  • Journeys for back in stock, price drops, post-purchase, replenishment and win-back.
  • Answers grounded in product reviews (rating, review count, common themes and short quotes) with the Reviews module on Growth.
  • Subscription help for ReCharge stores: shoppers can check their subscriptions, and skip, reschedule, pause or cancel only with the connected ReCharge account, verified signed-in shopper, enabled subscription-management switch and explicit confirmation.
  • Analytics showing the orders the agent influenced.

Why this matters

Shoppers who get a quick, accurate answer are more likely to buy, and most product and order questions repeat. An agent that answers from your own store data covers those questions around the clock and frees your team for the conversations that need a person.

How Zubby does it

Plans start with Growth at $49 per month with 300 AI conversations and a 14-day trial. Pro adds the Custom API, messaging channels and custom AI tools. See pricing and the full feature list.

Answers are designed to use your catalog, policies and rules, but they can be wrong. Offers come only from discounts you approve. Order changes that move money default off; Shopify execution and WooCommerce ticket handling differ. Check the platform action limits before enabling them.

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Try it on your store

See Zubby answer this on your own catalog.

WooCommerce stores can evaluate Growth for 14 days. Custom stores need Pro or Enterprise; new Shopify connections are coming soon. Explore the scripted demo first.

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