Detailed explanation
A strong fit
- Stores where shoppers ask about fit, ingredients, compatibility, delivery or returns before buying.
- Catalogs large enough that shoppers need help choosing, from dozens to thousands of products.
- Teams that want to recover more abandoned carts with in-session help and follow-up.
- Brands selling in several languages or planning messaging channels on Pro. Instagram and Messenger depend on rollout and Meta approval; check channel readiness before relying on them.
Probably not yet
- Stores that have not launched or have very little traffic.
- Platforms other than Shopify, WooCommerce, or a custom store that can use the API.
Assign someone to maintain approved knowledge, review wrong answers and handle escalations during stated reply hours. With little traffic, outcome comparisons can remain too uncertain to guide a decision.
See how it works for your category on our product discovery, cart recovery and 24/7 support pages.
Why this matters
Store size alone is a weak guide. The questions your shoppers ask, the quality of your product data, and who on your team will review conversations matter more.
How Zubby does it
Growth costs $49 per month with 300 AI conversations and a 14-day trial. Pro costs $149 per month with 1,000 conversations and adds the Custom API and messaging channels. Enterprise is custom. Compare plans on the pricing page or start with the integration for your platform.