Store details

Store Details is the at-a-glance health page for a single store. It answers three questions fast: is the connection healthy, how much of my plan am I using, and what has been happening in this workspace? It is a read-only overview - the knobs themselves live in Settings, which this page links to in two places.

Where it lives

Open Store Details from the sidebar - /app/<storeId>/store-details. Each store in your account has its own page; switch stores with the store switcher and the page reloads for that tenant.

Connection hero

The top banner shows the platform logo, your store domain, the owning merchant, and the date the store was created. A status badge sits next to the domain with one of four states:

Status	Meaning
Connected	The connection is marked active. Check the latest successful sync separately.
Paused	Sync and agent activity are temporarily halted.
Disconnected	The platform link is broken - reconnect needed.
Pending Setup	The store exists but setup is unfinished.

Two shortcut buttons - Configure and View Imports - jump to Settings and the Imports area respectively.

Health metrics

A row of four tiles gives a quick read on whether the store is set up to sell. Each tile carries a coloured dot: green (healthy), amber (needs attention), or grey (optional):

Products Synced - total products in the catalog. Amber until your first import lands.
Active Rules - how many automation rules are switched on. Optional, so grey at zero.
Campaigns - recovery campaigns configured for the store. Optional.
Team Members - people with access to this workspace.

Conversation usage

This card tracks conversations used in the current UTC calendar month against your plan's allowance, with a progress bar that turns amber once you pass 80% of the allowance and red once you reach it. The monthly allowances are:

Plan	Conversations / month
Growth	300
Pro	1,000
Enterprise	Contracted capacity

A store without an active paid plan (for example, before starting or after cancelling a trial) runs on a small internal setup allowance meant for connecting and sandbox-testing, not for live traffic.

What counts as a conversation

Usage here is conversation volume for billing, not message count. As you approach the cap the card nudges you to add capacity and the agent keeps working. At the cap the widget stops opening new conversations rather than billing you for extra - see Plans & billing for what happens at the cap and how tier changes behave.

Platform connection

The Platform Connection card lists the technical facts about the integration, useful when you are debugging a webhook or filing a support request:

Platform - Shopify, WooCommerce, or Custom.
Store ID - the platform's own store identifier.
Domain - your store domain.
Status - the same connection state shown in the hero.
Access Token - whether a connector token is on file (Configured or Not set). Custom stores use separately managed public API keys, so a connector token is not expected.

Tokens are encrypted at rest

Zubby only ever shows whether an access token exists, not the token. Stored credentials are encrypted and compared in constant time. See Security & privacy.

Sync history

A Recent Sync Jobs card lists the last five catalog synchronisation runs with their type, timestamp, and a status badge (completed, processing, failed, or queued). A View all link opens the full Imports history; if no job has ever run, the card offers a Run First Import shortcut.

Activity log

The Activity Log card shows recent actions taken in the workspace - who did what, and when - drawn from the audit trail. Two toggles sit at the top:

All Activity - every recent workspace action.
Woo Connection - narrows to WooCommerce connection lifecycle events only (connected, reconnected, credentials rotated, disconnected). Handy when diagnosing a flaky plugin link.

Each entry shows the formatted action, the actor's name or email, and a timestamp.

A weekly health check

Glance at the status badge - anything other than Connected means the platform link needs attention before any other number can be trusted.
Scan the four health tiles; an amber Products Synced tile means shoppers are chatting against an empty catalog.
Check Conversation usage - an amber or red bar is your cue to upgrade before the month runs out, not after.
Skim Recent Sync Jobs and the Activity Log for failed runs or surprises; the Woo Connection filter isolates plugin-link events when a WooCommerce store misbehaves.

Where configuration actually happens

Store Details is intentionally read-only - it reports state, it does not change it. To edit anything, follow the Configure / Settings links into the Settings area, where brand voice, AI behaviour, team and roles, billing, and platform reconnection live. Think of Store Details as the dashboard you glance at, and Settings as the cockpit you operate.

Treat stale numbers as a signal

If product counts, sync history, or recent activity stop changing, compare the source platform, review Notifications, and contact support before retrying. For product-search problems, see Products not becoming searchable.

Example: connected but stale

A Connected badge with yesterday’s last successful sync does not prove a price edited this morning has arrived. Open Imports, compare that product with its source record, and test a fresh shopper question after indexing completes. The Growth trial has 100 conversations for the whole trial; it is separate from the paid UTC monthly allowance.

Activity summaries are merchant-visible. Detailed security and before-and-after operational records remain restricted to platform administrators; see audit record access.