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The first sync starts as soon as you connect and runs in the background. Small catalogs are usually ready quickly; larger catalogs take longer. You can see sync progress in your dashboard.

Zubby answers from your catalog, policies and rules, and hands off when it is unsure. Like any AI it can still make mistakes, so review conversations and add rules or knowledge when an answer needs correcting.

Yes. Brand Voice settings let you set the tone (for example friendly or professional), greeting style, emoji usage, and custom instructions.

Usage enters warning status at 80% and limit status at the cap. Paid-plan allowances reset at the start of each UTC calendar month, independently of the renewal date. The Freemius Growth trial has 100 conversations total across its 14 days. Review Billing for eligible top-ups or upgrades; Shopify charges are managed through Shopify.

Open Settings > Billing and use the available plan or provider-management controls. The provider confirmation shows the effective date, proration, credits, and cancellation status.

Each store's data is kept separate, connected credentials are encrypted, team access uses roles, and important changes are logged. See the Security page for details.