Order and delivery journeys
Follow up on first purchase, shipping, delivery and delays with email and web push from Growth, and SMS or WhatsApp on Pro.
Use case · Post-purchase
Turn first orders into repeat customers.
After checkout, Zubby keeps the relationship going: delivery updates, replenishment reminders, loyalty rewards, quick reorders in the chat, and win-back journeys for customers who have gone quiet.
Plans from $49/month. Try Growth for 14 days.
Platform actions require the applicable plan, connected adapter and permissions. Order writes also require supported identity verification and confirmation. New Shopify connections are coming soon; custom stores do not inherit native cart actions from API ingestion. Check platform action limits.
Journeys and loyalty are included from Growth.
What it does
The order is the start of the customer relationship, not the end. Post-purchase automation follows up at the moments that matter: when the order ships, when it arrives, when the product is likely to run out, and when a customer has not come back.
In the chat, the same agent answers order questions, starts returns or exchanges, and rebuilds past orders for a quick reorder.
Illustrative store example. A consenting customer places a first order. Verify that order’s source event before enrolling them. Set a replenishment delay that fits the product, then check that a later purchase or opt-out exits or suppresses the relevant follow-up. If no delivery event arrives, do not treat a dispatch status as proof of delivery.
Capabilities
What you get
Replenishment and win-back
Remind customers when consumables are likely to run out, and bring back customers who have not ordered in a while.
Loyalty and rewards
Points earned on purchases and VIP tiers, with reward redemption in the chat for signed-in customers. Referral programs are not active yet.
Reorders and returns in chat
Rebuild a past order as a cart, answer order-status questions, and start return or exchange requests for your team.
How to get started
Pick your first journey
Start with an order-delivered or replenishment journey for your best-selling products.
Write or draft the messages
Write the copy or the instructions the AI should follow, and set delays and exits.
Add loyalty
Turn on points and rewards so repeat customers have a reason to come back.
Good to know
- Follow-up messages go only to customers who can be contacted and have agreed to it.
- Delivery journeys need real shipping or delivery events. WooCommerce Completed means dispatched, not delivered; a supported tracking integration or delivered status is needed for delivery confirmation.
- Return and exchange requests are approved by your team.
Frequently asked questions
Which post-purchase journeys can I run?
Journeys can start on first purchase, any purchase, order shipped, order delivered, delivery delayed, replenishment due, birthdays and anniversaries, reviews left, loyalty milestones and win-back. Each has its own steps, delays and exit rules.
Can customers reorder in the chat?
Yes. A signed-in or verified customer can ask to order again, and the agent rebuilds the past order as a ready-to-checkout cart. Nothing is charged until the customer checks out.
How do loyalty rewards fit in?
With loyalty on Growth, customers earn points and VIP tiers, and signed-in customers can redeem a reward in the chat for a discount code.
Can the agent help with returns after delivery?
It can start a return or exchange request inside your return window, offer an exchange or store credit first where your policy allows, and send the request to your team to approve.
Keep exploring
Try it on your store
See Zubby answer from your own catalog.
Start the 14-day Growth trial, connect your WooCommerce store, and read real shopper conversations before you open the assistant to all traffic.