The sale isn't the end — it's the loop.
From shipping update to replenishment to win-back, Zubby runs the post-purchase loop so one-time buyers become repeat customers — without a marketing automation specialist on staff.
- +22%
- repeat purchase rate
- -14d
- days to second order
- +38%
- 180-day LTV
- 8
- journey templates
Built for Shopify and WooCommerce·See integrations
What is AI post-purchase orchestration?
AI post-purchase orchestration is a system that coordinates every customer touchpoint after the sale — shipping updates, delivery confirmation, review collection, replenishment nudges, win-back campaigns — using language models that personalise each message to the actual order, product, and customer history.
Where most stores run static post-purchase email sequences (\"thanks for your order!\"), Zubby adapts cadence, copy, and offer per cohort, per product half-life, and per customer LTV signal. The result is more repeat purchases without more marketing headcount.
The loop, automated end-to-end.
Confirm + reassure
Order confirmation, shipping notification, delivery confirmation — each one personalised to product and brand voice.
Collect signal
Review request timed to the right post-delivery window. UGC collected via Loox / Okendo / Yotpo integrations.
Bring them back
Replenishment nudge tuned to product half-life. Win-back at 60/90/180 days. Birthday + anniversary moments.
Eight journeys, one orchestration engine.
Order + shipping updates
AI-personalised confirmation, dispatch notice, in-transit and delivered events — each with a relevant cross-sell tile if appropriate.
Replenishment nudge
Per-product half-life timing. The nudge lands 5-7 days before predicted run-out with a one-tap re-order or subscription offer.
Win-back drips
60/90/180-day inactivity triggers with personalised come-back offers — never blanket coupons, always category-relevant.
Review collection
Loox, Okendo, Yotpo, Trustpilot — review requests timed and personalised. UGC ingested back to the catalog automatically.
Birthday + anniversary
Identity-aware moments: first-order anniversary, birthday gift suggestions, returning-shopper welcome-backs.
Post-purchase support
"Where's my order?" handled by the same agent, with full order context auto-loaded. Most resolutions inside the first message.
From one sale to four.
Without Zubby
- Customer buys a 90-day skincare kit.
- Generic "thanks for your order" email lands.
- Day 90 they run out. No nudge.
- Day 120 they reorder from a competitor.
With Zubby
- ZubbyDay 0: Confirmation with a tip on best application order for your kit.
- ZubbyDay 14: Quick check-in — any breakouts? Here's the troubleshooting guide.
- ZubbyDay 30: Review request with a photo prompt — and a $5 credit if you share.
- ZubbyDay 82: Restock nudge with a one-tap re-order. Free shipping if subscribed.
The repeat customer dividend.
+22%
Repeat purchase rate
Across stores running Zubby post-purchase for 90+ days.
-14d
Days to second order
Median reduction in time between first and second purchase.
+38%
180-day LTV
Across cohorts in their first six months.
+2.7×
Review collection
Vs. static "please leave a review" email.
Static email sequences vs. orchestrated journeys.
- CadenceFixed scheduleTuned per product half-life + LTV signal
- CopyTemplate per stepPer-order, per-product personalisation
- ChannelsEmailEmail + SMS + WhatsApp + push
- Review collectionDay 14 blanketPer-product optimal timing
- Replenishment30/60/90 days blanketPer-product half-life prediction
- Subscription nudgeHardcoded promptTriggered by repeat behaviour, value-tuned
Built for Shopify and WooCommerce — more platforms coming
- SOC2 Type II ready
- GDPR + CCPA workflows
- 99.97% uptime SLA
- EU + US data residency
Questions, answered.
Everything the procurement, security, and ops teams ask before they roll us out.
Order confirmation, shipping update, delivery confirmation, review request (timed to delivery + N days), replenishment nudge (timed to typical product half-life), win-back at 60 / 90 / 180 days, and birthday/anniversary moments. All templated, all editable.
Related use cases
Revenue rescue
AI cart abandonment recovery
Detect hesitation in real time, intervene before the tab closes, and follow up with on-brand recovery email and SMS.
ExploreFind the right thing
AI product finder for shoppers
A natural-language assistant that searches your catalog by need, fit, and intent — not just keywords.
ExploreAround the clock
24/7 AI customer support
Tier-1 questions answered in under a second — order tracking, returns, sizing, policies, and stock.
ExploreClose the loop your storefront opens every day.
Install on Shopify or WooCommerce and switch on post-purchase journeys in a single click. Templates ship; you tune the voice.