Replies in the shopper’s language
The agent answers in the language the shopper uses, based on their saved preference, the page language or the browser setting.
Use case · Multilingual support
Support every shopper in their own language.
Zubby replies in the language your shopper writes in, and the chat interface is translated into 25 languages. Plan localized product, order and policy answers, then check their meaning and the human handoff for each market.
Plans from $49/month. Try Growth for 14 days.
Platform actions require the applicable plan, connected adapter and permissions. Order writes also require supported identity verification and confirmation. New Shopify connections are coming soon; custom stores do not inherit native cart actions from API ingestion. Check platform action limits.
Included in every plan.
What it does
Shoppers buy with more confidence in their own language. Zubby detects the language a shopper uses and replies in it, while prices, stock, shipping options and policies still come from your store data.
The widget interface, from the launcher to forms and product cards, is translated into 25 languages and switches to right-to-left for Arabic, Hebrew and Urdu.
Illustrative store example. For a French-language store page, test a shipping question in French and check that the answer uses France’s delivery policy, not a translated UK promise. Then ask in English and test a handoff. A fluent reviewer should check the wording and the country-specific limits.
Capabilities
What you get
Translated interface
Buttons, labels, forms and product cards are available in 25 languages, with English as the fallback.
Right-to-left layouts
Arabic, Hebrew and Urdu switch the chat to a right-to-left layout automatically.
Same facts in every language
Prices, stock, delivery options and policies come from your store, so translations can use the same approved sources. Check local policy differences and translation errors before launch.
How to get started
List your markets
Note the languages your customers use and any policies that differ by country.
Test in each language
Ask your most common questions in each language on a test page.
Review with a native speaker
Check a sample of real conversations per market and adjust brand voice or knowledge.
Good to know
- The interface is translated into 25 languages; replies can follow other languages your shoppers write in.
- Translated policies and product details make answers more natural in each market.
- Check recovery emails and journey templates separately for each language you send in.
- Assign an owner for each market’s unresolved questions and make human reply hours clear.
Frequently asked questions
How does the agent choose the reply language?
It follows the shopper. Zubby looks at the shopper's saved language, your storefront page language and the browser language, and the agent replies in the language the shopper uses.
How many languages does the chat interface support?
25 interface languages, including right-to-left layouts for Arabic, Hebrew and Urdu. English is the fallback for anything else.
Do I need translated product data?
No, the agent can answer from your existing catalog and policies. Translated policies and product details give the most natural answers in markets you serve often.
What about handoff to my team?
Tickets keep the full conversation, so your team can see what the shopper asked. Use your usual translation tools for replies in languages your team does not speak.
Keep exploring
Try it on your store
See Zubby answer from your own catalog.
Start the 14-day Growth trial, connect your WooCommerce store, and read real shopper conversations before you open the assistant to all traffic.