AI lead capture for Shopify and WooCommerce that captures 4-6x more leads.
Exit-intent popups peaked in 2019 and convert at 1-3%. Zubby earns identity in conversation — back-in-stock alerts, price-drop offers, exclusive access — at the exact moment of shopper intent. 8-15% capture rate, under 2% complaint rate, 100% consent-first.
- 4-6×
- vs static popup capture
- <2%
- complaint rate
- 31%
- capture-to-purchase
- 8
- native ESP integrations
Built for Shopify and WooCommerce·See integrations
What is conversational AI lead capture?
Conversational AI lead capture is the practice of turning anonymous browsers into known shoppers through a dialog, not an interruption. Instead of an exit-intent popup demanding an email for 10% off, Zubby offers identity in exchange for something genuinely useful — a back-in-stock alert, a price-drop notification, or an early-access invite — at the moment the shopper most wants it. Capture happens inside the chat, with explicit per-channel opt-in, and feeds directly into your ESP or Zubby's native journey engine.
The economics are different in kind, not in degree. A static exit-intent popup typically converts at 1-3% and generates a 5-12% complaint rate. In-conversation capture against real intent converts at 8-15% with under 2% complaints — because the shopper opted in for a specific thing, not a generic newsletter. The captured-to-purchase rate is even more revealing: 31% of price-drop / back-in-stock captures convert within 30 days vs single-digit conversion on newsletter signups.
Every captured lead arrives tagged with intent (back-in-stock on size M, price-drop on $200+ shoes), source page, captured product, cart value, and channel preference — so downstream segmentation in Klaviyo, Mailchimp, or HubSpot lights up automatically. No more 'subscriber' as your only segment.
From browse to known lead in three turns.
The capture moment is wired to real shopper intent. See the ESP integrations or read the Shopify install guide.
Spot the moment
Shopper just got a useful answer, viewed a high-intent product, or showed exit intent on a $200+ cart. The agent watches for the right beat.
Offer real value
'Want me to email you when this is back in your size?' or 'Should I let you know when this drops 10%?' — not 'join our newsletter'.
Capture with consent
Email + channel preference + opt-in confirmed. Synced to your ESP or Zubby journeys with full context attached.
Capture without compromise.
Intent-based triggers, real-value offers, consent-first opt-in, and downstream sync — every part of the loop ships in the box.
Intent-based triggers
Capture moments are tuned per-store: high-intent product view, exit on a heavy cart, post-answer satisfaction. Never random.
Back-in-stock + price-drop alerts
The most common reason a shopper gives up an email — automated end-to-end. Inventory + price webhooks trigger the notification.
Consent-first by design
Per-channel opt-in (email vs SMS vs WhatsApp), one-click unsubscribe, GDPR + CCPA workflows out of the box.
Auto-segmentation
Every captured lead arrives tagged with intent, source page, captured product, cart value, and channel preference.
ESP + CDP sync
Native Klaviyo, Mailchimp, HubSpot, ActiveCampaign, Segment. Or pull via REST API. Or use the built-in journey engine.
Identity stitching
Same shopper across devices? Zubby stitches sessions when email or phone is present. Conversations resume mid-thought.
The email you weren't going to get.
Real apparel store, real sold-out moment. The popup-only world loses this shopper for good; the conversation captures them.
Without Zubby
- Shopper finds a sweater they like — sold out in their size.
- No notify-me option. They bounce.
- Restock email blast goes to all subscribers — they're not on the list.
- They forget the brand. Permanently.
With Zubby
- ShopperDo you have this in size M?
- ZubbyNot in stock right now, but we're expecting a restock in 2-3 weeks. Want me to email you the moment your size is back?
- ShopperYes — sarah@example.com
- ZubbyGot it. I'll only email about this specific item. You can unsubscribe with one tap any time.
What identity-first capture actually delivers.
Across 14,000+ Zubby stores. Full method note on the Benchmark Report.
4-6×
Lift vs static popup
In-conversation capture vs. exit-intent popup baseline (1-3%).
<2%
Complaint rate
vs 5-12% on generic popup signups. Shoppers opted in for something specific.
31%
Capture-to-purchase
Within 30 days when the trigger is back-in-stock or price-drop.
8s
Capture flow length
Average time from offer to confirmed opt-in.
Source: Zubby Q2 2026 benchmark data, n=14,000+ active stores.
Why exit-intent popups peaked in 2019.
- TriggerMouse leaves viewportContext-aware intent moment
- Offer'Get 10% off'Back-in-stock, price drop, exclusive access
- ConsentImplicit, often dark-patternExplicit, per-channel, auditable
- Capture rate1-3%8-15%
- Complaint rate5-12%Under 2%
- SegmentationNoneIntent + product + cart value tagged
Built for Shopify and WooCommerce — more platforms coming
- SOC2 Type II ready
- GDPR + CCPA workflows
- 99.97% uptime SLA
- EU + US data residency
Lead capture, answered.
Everything the procurement, security, and ops teams ask before they roll us out.
A popup interrupts every visitor with the same offer. Zubby waits for a moment of clear value — the shopper just got their question answered, viewed a high-intent product, or showed exit intent on a $200+ cart — and offers identity in exchange for something real: back-in-stock alert, price-drop notification, exclusive access. Capture rate is 4-6x higher than a static popup and complaint rate stays under 2%.
Related use cases
Revenue rescue
AI cart abandonment recovery
Detect hesitation in real time, intervene before the tab closes, and follow up with on-brand recovery email and SMS.
ExploreFind the right thing
AI product finder for shoppers
A natural-language assistant that searches your catalog by need, fit, and intent — not just keywords.
ExploreAround the clock
24/7 AI customer support
Tier-1 questions answered in under a second — order tracking, returns, sizing, policies, and stock.
ExploreCapture leads people actually wanted to give.
Install on Shopify or WooCommerce in under 15 minutes. First high-intent lead usually within the first hour of traffic. See pricing or compare to your current popup tool.